9bd's Privacy Policy — Your data is completely safe

9bd (9bd.pw) is one of Bangladesh's most trusted online gaming platforms. We believe gaming is truly enjoyable only when you can play with peace of mind — and the foundation of that peace of mind is the security of your personal information.

In this privacy policy, we clearly state: what information we collect about you, why we collect it, how we use it, when and with whom we share it (if at all), and what rights you have over your own data.

This policy applies to 9bd's main website, mobile app, and all associated services. Whether you are registering, playing games, making a deposit, or withdrawing — this policy is with you every step of the way.

9bd only collects information that is genuinely necessary to provide its services. Collecting excessive or unnecessary data goes against our policy.

9bd uses the information it collects solely for specified purposes. What we do with your data is explained fully and transparently below.

• Account Management: To create and maintain your profile, keep your login secure, and verify your account.
• Payment Processing: To process deposits and withdrawals. No financial data is stored beyond what is necessary.
• Security Assurance: To detect and prevent fraud, money laundering, and unauthorized access.
• Customer Support: To resolve your complaints and questions promptly.
• Personalized Experience: To show you relevant games and offers based on your gaming preferences.
• Legal Obligations: To generate reports required by government or regulatory authorities.
• Platform Development: To analyze user experience and improve the quality of our services.

We never share your information with third parties for marketing or advertising purposes without your consent.

9bd does not sell your personal information. However, data may be shared in the limited circumstances below, all of which are fully lawful and in the interest of your protection:

• Payment Providers: Payment gateways such as Bkash, Nagad, and Rocket receive only the information required to complete a transaction.
• Legal Authorities: Information may be disclosed in response to a valid court order or a lawful request from a government regulatory body.
• Security Investigation: Information may be shared with relevant authorities in connection with fraud or money laundering investigations.
• Technology Partners: Technology companies that support platform operations receive only limited data under strict confidentiality agreements.

9bd uses cookies and similar technologies to improve website functionality and personalize your experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: For maintaining login sessions and site security — disabling these will cause the site to malfunction.
• Performance Cookies: Used to monitor page load times and errors — all data is anonymized.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: For understanding site usage patterns — optional, you can turn this off.

You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some services to not function properly.

9bd follows the most advanced technologies and processes to protect your data. Security is not just a feature for us — it is our core foundation.

You have full rights over your own data. 9bd gives you the ability to exercise these rights:

To exercise these rights, contact our support team. We will respond within 30 business days.

9bd does not retain data longer than necessary. A separate retention policy is defined for each category of information.

• Account Information: For the duration of the active account and up to 5 years after closure (as required by law).
• Transaction details: Up to 7 years, in accordance with financial regulatory requirements.
• KYC Documents: Retained for up to 5 years after verification as required by law.
• Support conversations: Up to 2 years after the issue has been resolved.
• Cookie Information: Session cookies are deleted when the browser is closed; persistent cookies expire within 365 days.

After the designated retention period, data is securely and permanently deleted or anonymized.

9bd is strictly for users aged 18 and above. We do not knowingly collect information from or provide services to minors.

If parents suspect their child is using 9bd, please contact support immediately.

9bd may update this Privacy Policy as needed to stay in line with changes in technology and applicable laws.

• For major changes, advance notice will be sent to your registered email address.
• For minor or technical changes, only the "Last Updated" date on this page will be changed.
• Continued use of 9bd after any changes takes effect will be considered acceptance of the updated policy.

We encourage you to revisit this page regularly.

For any questions, requests, or complaints regarding our Privacy Policy, please reach out to our dedicated Privacy Team.

We aim to respond to all privacy-related requests within 30 business days.